Terms & Conditions

IMPORTANT! PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SITE.

Hesta Scene, trading here as Hesta Scene Online, are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@hestascene.co.uk or use our contact details below.

Hesta Scene, Tithe Barn, Midtown, Caldbeck, Cumbria, CA7 8EA

Tel 016974 78015

All information on this website is Copyright of Hesta Scene? Online. No part of the site, including all text, graphics, photographs and other intellectual property, may be reproduced in any format without our prior permission in writing. Any links on this website to external websites are purely for the interest of our visitors. We cannot be held responsible for any of the content on these linked sites.

Sale and Purchase

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied to us by you comes into existence when your order has been accepted by us in accordance with these terms and conditions and payment received. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

Price

All prices quoted are in pounds sterling and are inclusive of VAT unless otherwise specified. All products are exclusive of delivery and packaging, unless otherwise stated.

Prices are correct at the time of order, and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply an individual or other organisation.

Every effort has been made to provide accurate representations of the goods through images and descriptions. There may however be small variations in colour and design when items are viewed online compared to the physical goods. By using this site you are deemed to have accepted this. Please ask if you require further help with the colours represented.

Payment

Payment must be made in pounds sterling only by major credit or debit cards as listed on the site. We also accept Paypal, UK bank cheques, and UK postal orders for payment. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

Passing of Property

The title of the goods passes to the customer after full payment has been made by the customer, received by us, and the goods delivered.

Our Contract (Order)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Hesta Scene?, you will be sent an email confirming receipt of the order and the order details. A contract between you and Hesta Scene? will only take place once the order has been accepted, processed and items despatched.

Passing of Risk

The risk in the products will pass to the customer on delivery. The risk in this context is taken to mean any damage or cost arising as a result of the purchased product(s) to either the purchaser, the purchaser's property or to any other third party property.

Delivery

We try very hard to dispatch within 48 hours. The customer will be notified of the dispatch date by email. Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to the customer, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers, unless due to our negligence. All products are sent by courier of our choice. All deliveries must be signed for upon receipt unless instructions are given by the customer to the contrary at the time of purchase. We reserve the right to deliver only to the address of the person who is the holder of the credit or debit card used to purchase the products.

If instructions are given to leave goods without a signature then delivery is deemed to have taken place at the point the instructions are carried out by our couriers.

Our courier's records of any delivery, whether signed for or not, are considered definitive. On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use, unless due to our negligence.

Under the distance Selling Regulations 2000, if we cannot deliver the goods within 30 days, we will offer you a refund.

Availability

We try to hold adequate stock, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Right to Cancel

Under the Distance Selling Regulations 2000, you can cancel an order from the time it is made, up to and including 7 (seven) working days from the day after the goods are delivered. Cancellation must be in writing or by email. You must take reasonable care of the goods and must pay return carriage. Please ensure that any goods returned are packed carefully. We will refund the purchase price and any postal or packing charges you may have paid when ordering, within 30 days.

Customs

Goods ordered from Hesta Scene? for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Website Access

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Copyright

All content on the website is the property of "Hesta Scene" its affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.

Liability

The information contained in the website is for information purposes. Hesta Scene is not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Jurisdiction

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

Links

The website may contain links to other websites. Hesta Scene? is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Data Protection

To help us to maintain our high customer service standards and assist with training staff, we occasionally listen to and record incoming telephone calls. Information you provide to Hesta Scene will be processed and used to provide products ordered, for billing and accounts, to keep records of the transaction and to send you relevant promotions.

Descriptions

Every care has been taken to ensure descriptions, measurements, colours and prices are correct, but we reserve the right to affect changes, these will be notified to you at the time of ordering.

www.hestascene.co.uk and our affiliates provide access to the Hesta Scene website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the hestascene.co.uk website, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Our Details

Hesta Scene, Tithe Barn, Midtown, Caldbeck, Cumbria, CA7 8EA
Tel: 016974 78015
Email: info@hestascene.co.uk

General

If any parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable of effective.

These terms and conditions may be revised at any time and we reserve the right to do so.

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact Consumer Direct, Tel: 08454 040506 www.consumerdirect.gov.uk

Your statutory customer rights are not affected.

Privacy

Hesta Scene uses the latest credit car security and encryption protocols for on-line payments. Our staff will never see all of your credit card details. Card details are not saved. We take your privacy very seriously. Any personal information you give us will not be made available outside info@hestascene.co.uk